Course Return/Cancellation Policy

Registration Cancellation/Return by Participant

There is a $35 processing fee for any cancellation made 15 days or more prior to the live course start date or after the e-learning purchase date. No refunds will be given for cancellations within 14 days of a live course start date or e-learning purchase date. You can, however, apply your registration fee toward another course within 30 days of the purchase date.

Course Cancellation by TalkTools

Canceling a course is not taken lightly. It impacts the instructor, the company, and, most importantly, our customers.

However, unforeseen circumstances occur where we must make the difficult decision to cancel a course. TalkTools makes every effort to cancel a course within 21 days of the posted start date, but we also reserve the right to cancel up to 10 days prior to the start date of a course.

Participants can either receive a full refund for the registration, or they can apply their registration fee toward another course with similar registration fees.

In-Person Courses — Plan Ahead!

It's highly recommended to follow these guidelines when making travel plans to attend an in-person course. It may cost you a few dollars more up front, but it may save you a lot more should TalkTools need to cancel a course.

1. Book transferable or refundable flights (you may have to pay additional fees, but it's worth it).
2. Purchase flight insurance, which typically runs $15–$25 per trip and may cover circumstances beyond your control, such as TalkTools having to cancel a course.
3. Book your hotel with flexible cancellation terms. If you book a non-refundable room and we need to cancel a course, you will be responsible for all fees and charges.

Please contact continuingeducation@talktools.com with any questions or concerns regarding a cancelled course.