Course Return/Cancellation Policy
REGISTRATION CANCELLATION/RETURN BY PARTICIPANT
There is a $35 processing fee for any cancellation made 15 days or more prior to the live course start date or after the e-learning purchase date. No refunds will be given for cancellations within 14 days of a live course start date or e-learning purchase date. You can, however, apply your registration fee toward another course within 30 days of the purchase date.
COURSE CANCELLATION BY TALKTOOLS
Canceling a course is not taken lightly -- it impacts the Instructor, the company and, most importantly, our customers.
However, unforeseen circumstances occur where we must make the difficult decision to cancel a course. TalkTools makes every effort to cancel a course within 21 days of the start date posted -- but we also reserve the right to cancel up to 10 days prior to the start date of a course.
Participants can either receive a full refund for the registration, or they can apply their registration fee toward another course with similar registration fees.
IN-PERSON COURSES -- PLAN AHEAD!
It is HIGHLY recommended to follow these guidelines when making travel plans to attend an in-person course. It may cost you a few dollars more up front, but it may save you a lot more should TalkTools need to cancel a course!- Book TRANSFERABLE or REFUNDABLE flights (you may have to pay additional fees -- but it's worth it!)
- Purchase FLIGHT INSURANCE, which typically runs $15-$25 per trip and may cover circumstances beyond your control, such as TalkTools having cancel a course.
- Book your HOTEL WITH FLEXIBLE CANCELLATION TERMS -- if you book a non-refundable room and we need to cancel a course, you will be responsible for all fees and charges.