Course Return/Cancellation Policy


There is a $35 processing fee for any cancellation made 15 days or more prior to the live course start date or after the e-learning purchase date. No refunds will be given for cancellations within 14 days of a live course start date or e-learning purchase date. You can, however, apply your registration fee toward another course within 30 days of the purchase date.


Canceling a course is not taken lightly -- it impacts the Instructor, the company and, most importantly, our customers.

However, unforeseen circumstances occur where we must make the difficult decision to cancel a course. TalkTools makes every effort to cancel a course within 21 days of the start date posted -- but we also reserve the right to cancel up to 10 days prior to the start date of a course.

Participants can either receive a full refund for the registration, or they can apply their registration fee toward another course with similar registration fees.


It is HIGHLY recommended to follow these guidelines when making travel plans to attend an in-person course. It may cost you a few dollars more up front, but it may save you a lot more should TalkTools need to cancel a course!
  1. Book TRANSFERABLE or REFUNDABLE flights (you may have to pay additional fees -- but it's worth it!)
  2. Purchase FLIGHT INSURANCE, which typically runs $15-$25 per trip and may cover circumstances beyond your control, such as TalkTools having cancel a course.
  3. Book your HOTEL WITH FLEXIBLE CANCELLATION TERMS -- if you book a non-refundable room and we need to cancel a course, you will be responsible for all fees and charges.

TalkTools IS NOT responsible for any expenses incurred by registrants, i.e. non-refundable travel arrangements. 

Please contact with any questions or concerns regarding a cancelled course.