FAQ

Do you accept purchase orders?
Yes - Purchase orders are accepted from businesses, schools, clinics, hospitals & universities. Net 30 terms are available once approved.

How do I place a purchase order?
Email: customercare@talktools.com , Fax: (843) 206-0590 or Mail: 2209 Mechanic Street, Charleston, SC 29405. Please include the name and contact information, including email, of responsible party for accounts payable. - W-9 Tax Identification & Certification

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. Personal checks and money orders are accepted when your order is mailed to our office.

How do I calculate shipping charges?
Shipping charges are calculated at checkout and are based on shipment weight and dimensions, as well as destination. Shipping charges are consistent with current USPS, UPS or FedEx rates.

How long will it take to receive my order?
In most cases your order ships the next business day. In the event an item is back-ordered, the available items are shipped and back-ordered items are shipped as soon as they are in stock. Transit time will depend on the option you choose at checkout.
Please Note: typical transit time from our Charleston warehouse to the west coast is 5 to 7 business days.

Do you ship to hotels?
We strongly discourage shipping to hotels due to the potential for missed connections with the intended recipient.
Please note: If you choose to have your order delivered to a hotel, TalkTools will not be responsible for orders not being received. If the order is returned to us, you will be charged for the return shipping cost.

Why didn’t I get my order?
Your order will be sent using the shipping information you provide at the time of your order. If it is returned to us due to address issues, you have the choice of a refund minus the shipping cost or re-sending to a corrected address with additional shipping.

I am ordering from outside the U.S. Do you have a regional TalkTools® distributor?
We have numerous international distributors of TalkTools® products. If there is one in your area, purchasing through them may save you time and money. - International FAQs

How should I clean my tools?
When using TalkTools® single patient use devices it is critical to clean and disinfect the tools between uses. The items should always be cleaned as soon as practical after each use. - Recommend Cleaning & Disinfection Instructions.