Orders

Purchase Orders

we accept purchase orders from United States customers only. Purchase orders are accepted from businesses, schools, clinics, hospitals & universities. Net 30 terms are available once approved.

How do I place a purchase order?
Email: customercare@talktools.com
Fax: (843) 206-0590
Mail: TalkTools | 2681 Spruill Avenue, Suite A | Charleston, SC 29405

Please include the name and contact information, including email, of the responsible party for accounts payable. Below are additional links to help with placing POs:

 

International Orders

  • Do you live somewhere outside the US and are you interested in purchasing TalkTools products?
    If you are located outside of the United States and are wishing to purchase our tools from someone in your region email us at customercare@talktools.com.

    You do have the option to purchase direct from our website, although it may be to your benefit to contact your local distributor.

    Delivery Choices
    DHL Express Worldwide: Can take 3-5 business days for delivery
    FedEx International Priority: Can take 10-15 business days for delivery
    USPS International Priority Mail: Can take 4-8 weeks for delivery

    Orders are packed within 1-2 business days of receipt from our website and shipping takes an additional 1-2 business days. Exceptions to this is for weekends and holidays. 

    Please keep in mind USPS does not track internationally once the package leaves the U.S.
     

    Duties and Taxes
    International shipping is often difficult to accurately quote. If the chosen shipping method actual cost is higher, we reserve the right to request the additional payment prior to shipping.

    For all International orders: The recipient is responsible for payment of applicable custom duties, taxes and fees.

    How do I calculate shipping charges?
    Shipping charges are calculated at checkout and are based on shipment weight and dimensions, as well as destination. Shipping charges are consistent with current USPS, UPS or FedEx rates.

    International shipping is often difficult to accurately quote. If the chosen shipping method actual cost is higher, we reserve the right to request the additional payment prior to shipping.

    For all International orders: The recipient is responsible for payment of applicable custom duties, taxes and fees.

    Are you interested in becoming a TalkTools Distributor?
    TalkTools has a comprehensive international distributor network, however we are always looking for new partners!

    If you are interested in becoming a distributor please email internationalsales@talktools.com.

    Are you interested in hosting TalkTools training seminars?
    TalkTools offers hands-on seminars focused on techniques to improve feeding & speech, as well as a thorough Level Training Program.

    If you are interested in bringing a training event to your area please email continuingeducation@talktools.com

General Order Questions

How long will it take to receive my order?

Orders are processed to warehouse within 2 business days of receipt from website (Exception is for Holidays and when the offices are closed). In the event an item is back-ordered, the available items are shipped and back-ordered items are shipped as soon as they are in stock. Transit time will depend on the option you choose at checkout.
Typical transit time from our Charleston, South Carolina warehouse to the west coast of the United States is 5 to 7 business days.

  • How long will it take to receive my order?

    Orders are packed within 1-2 business days of receipt from our website and shipping takes an additional 1-2 business days. Exceptions to this is for weekends and holidays.
     
    Order Discrepancies
    We allow two weeks after receipt of order for you to contact us with any issues that you may have with your order.
    Please email customercare@talktools.com with your order number and description of your concerns and/or questions and we will respond accordingly.


    Do you ship to hotels?
    We strongly discourage shipping to hotels due to the potential for missed connections with the intended recipient.
    Please note: If you choose to have your order delivered to a hotel, TalkTools will not be responsible for orders not being received. If the order is returned to us, you will be charged for the return shipping cost.

    Why didn’t I get my order?
    Your order will be sent using the shipping information you provide at the time of your order. If it is returned to us due to address issues, you have the choice of a refund minus the shipping cost or re-sending to a corrected address with additional shipping.

    What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Personal checks and money orders are accepted when your order is mailed to our office.

How do I calculate shipping charges?
Shipping charges are calculated at checkout and are based on shipment weight and dimensions, as well as destination. Shipping charges are consistent with current USPS, UPS or FedEx rates.

Additional Conference Info

How do I attend the conference?

  1. Conference participants purchase a seat for conference
  2. After purchase, participants will receive conference details, including accessing sessions, via email.

What are the tech requirements (computer, software, internet) for participants?

It is the participant's responsibility to be prepared regarding their online experience for this digital online conference

PRIOR TO THE CONFERENCE: It is strongly advised that conference participants complete the following steps to ensure they are able to participate:

  1.  ZOOM: Familiarize yourself with the webinar platform, Zoom. Visit this link for info on system requirements  Here are some details on how to join the session or watch this video: Joining a Zoom Presentation
  2. BROWSERS: THE LATEST VERSION  of Chrome or Firefox (recommended for iOS/Mac). If you are experiencing an issue accessing the conference site with a certain browser, you'll need to upgrade your browser. To find out your version of your browser, please visit Whatismybrowser.com.
  3. INTERNET CONNECTION: Live-streaming webinars take A LOT of bandwidth -- check your connection: https://www.speedtest.net/. Recommended speeds:
    1. upload speed: 8 Mbps/1MB
    2. Ping: 50 ms or lower

TALKTOOLS cannot be held responsible if the participant does not have the above technical requirements tested and in place for this digital online conference

What is the privacy policy for this conference?

The TALKTOOLS conference is maintained on a secure site with extensive security measures built in and monitored by our Tech Team.

We use your contact information to:

  1. manage your account
  2. contact you
  3. provide you with conference news and information
  4. file Continuing Education credits on your behalf, as applicable
  5. evaluate and improve our service, products, marketing and your experience.

Participant login details are not to be shared; they are to be used solely by the person who purchased a conference seat. Sharing log in details or allowing other non-registered individuals to view conference sessions violates our privacy policy.

Click through for more information on TalkTools Privacy Policy

How will the sessions be set up during the live broadcast?

  1. Participants may turn their webcam on during the broadcast -- you also have the option of hiding it, but it's fun to see everyone watching together!
  2. Participants will be muted during presentation to avoid any interruptions or distractions
  3. Participants should be able to SEE and HEAR speaker and see the Speaker's screen
  4. The Chat Feature will be used for questions during the presentation -- facilitator will monitor questions
  5. During the Q&A, speaker will answer questions submitted through the Chat
  6. Links to any associated handouts are available on the Session page

Will I be able to ask the speaker questions?

  1. The Chat Feature will be used for questions during the presentation -- the facilitator will monitor questions
  2. During the Q&A, speaker will answer questions submitted through the Chat as time allows
  3. There will be a private Conference Forum Page on Facebook for questions on any of the sessions -- speakers will be monitoring the Q&A forum during the conference and answering questions posted on the the Facebook Page

When do I have access to the recorded sessions? And how long do I have access to recorded sessions after the conference?

  1. All conference sessions will be recorded.
  2. Recorded sessions will be available on or before the last day of the conference (Conference dates: Mar 12-Mar 19)
  3. Participants will have access to the recorded sessions through May 31, 2021

After a session, I'd like to chat with my fellow participants and also ask the Speakers questions -- how do I that?

We'll have a private Facebook Group only for conference participants. TALKTOOLS will be posting info on sessions and also fun activities, such as raffles and games. A link to the Facebook Group Page will be sent to conference participants once the conference opens.

Speakers will also be on the Facebook Group to answer your questions and get to know the participants!

Will handouts be available prior to the sessions?

TALKTOOLS Continuing Ed Team will make every effort to obtain pdf handouts of the session presentation on or before the live session -- BUT WE CANNOT GUARANTEE that all speakers will provide presentation handouts before or during the conference

Need info on CEUs? click through to the Conference CEU page

CEUs

Questions? Contact the TalkTools Team!

Thanks! We will get your questions answered very shortly!
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